Home

Login to enhance your shopping experience

Login or Create an Account

cart Shopping Cart

Items: 0 |

Total: £0.00

Try Before You Buy Charity Discount Software Discount Software for Teachers and Lecturers
Categories
Customer Service
Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

About AcademicExpressware

1.  Who can buy software at AcademicExpressware?

2.  Why are products so much cheaper at AcademicExpressware?

3.  Why do I need to register at AcademicExpressware?

About our software

1.  How many computers can I install the software on?

2.  Can Schools, Colleges and Universities buy just one of any application?

3.  What is the difference between the different versions of Office?

About payment

1.  How can I pay for my order and is buying online safe?

2.  Do you provide an invoice?

3.  What is your refund policy?

About delivery

1.  Please click here for any questions regarding delivery.

About AcademicExpressware

Who can buy software at AcademicExpressware?

This site is for Schools, Colleges and Universities and is intended to supply low-cost Educational priced software.  

Why are products so much cheaper at AcademicExpressware?

Our status as a certified educational reseller allows us to supply fully-functional Professional software (not Student and Teacher or Home Edition versions, unless specifically stated) at greatly discounted prices, with the aim of encouraging learning and achievement through ICT. This means that many of our products are typically discounted by 80% or more.

Why do I need to register at AcademicExpressware?

Because our special educational discounts are only available to Schools, Colleges and Universities,  we need you to register and agree to our terms and conditions. Registration is really easy and you only have to do it once. Next time you visit AcademicExpressware, you can just use your login name and password to start shopping straight away!

Return to Top

About our software

How many computers can I install the software on?

You may:

a.  install and use a copy of the software on one personal computer or other device;

b.  install an additional copy of the software on a second, portable device for the exclusive use of the primary user of the first copy of the Software, i.e. Laptop.

2.  Can Schools, Colleges and Universities buy just one of any application?

AcademicExpressware are happy to provide sell single products, or provide volume or whole School/College or Univerity licencing.  We are distributors for many of our Vendors so contact us via email or telephone and we shall secure your their best prices. 

What is the difference between the different versions of Office?

Please follow this link for a comparison: Office 2007

Do your Academic products provide the same functionality as those available through the retail market?

Yes, a product purchased through AcademicExpressware offers the same functionality as a product purchased through the retail market and in some cases more functionality. None of our products are scaled down in any way.

For example the Student and Teachers version that you would buy online or in shops is the limited Home & Student version. This does not include Outlook, Access, or Publisher - these are only available in the Professional Versions, which is what we provide through AcademicExpressware. This may be less important to primary schools, but in secondary schools Access is required to deliver the ICT curriculum. 

I'm having a problem with the software, where can I get help?

Most vendors have technical support helplines and/or webpages where queries can usually be resolved. Click Here, for a list of these technical support helplines/webpages.

We provide support for our Sun Microsystems products but not for software technical queries. 

Return to Top

About payment

How can I pay for my order and is buying online safe?

On the AcademicExpressware web site, credit card transactions are guaranteed to be fully safe according to the SSL encrypting standard (Secure Socket Layer). This means that your financial information is encrypted using not just one but two keys to make it secure and confidential during transmission over the internet. And we never store any payment card information. Thirty day payment is also an option for Schools, Colleges and Universities,  allowing you to pay by cheque or BACs.

Do you provide an invoice?

Yes. An invoice is sent automatically to you by email after you place your order. Please add AcademicExpressware.co.uk to your safe sender e-mail list. You can also find a printable invoice in the order history section of 'My Account' after you login.

What is your refund policy?

With our Easy Returns policy you can get your money back within 15 days after the software has been delivered to you. Please click here for more information on returning products.

Please note AcademicExpressware  is not able to offer returns on download or streamed product, and that we can only accept returns of boxed/DVD product if the item is returned to us in its original sealed packaging.

Return to Top

About delivery

Please click here for any questions regarding delivery.

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at sales@academicexpressware.co.uk.