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Satisfied or your money back!

If you are not completely satisfied with the software you’ve bought from this website, you can get your money back within 15 days after the software has been delivered to you.
Please note: Citnexus is not able to offer returns on download or streamed products.

15-day return guarantee

Extending the statutory 7-day “cooling off” period, we offer you a 15-day return guarantee under the conditions detailed below.

Our Easy Returns guarantee allows you to cancel your order within the 15-day guarantee period starting from the day after the date of receiving the product. In order to benefit from this additional guarantee, please follow the procedure below.

How to return a product

Please note that we can only accept returns of boxed/DVD product if the item is returned to us in its original sealed packaging.

To return a product, please follow the procedure below:
E-mail us. with the following information:

 Your contact information (last name, first name, address, email, phone number)

 Your order ID

Your reason for return

For boxed/DVD items, confirmation that the box or DVD is still in its original sealed packaging.  If the item has been opened, we are not obliged to offer a refund on the purchase.

Refunding

If you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order.

If you have purchased your item using any other payment method, we’ll send you a refund by cheque once your refund has been approved.

This guarantee is without prejudice of the exercise of the statutory right of returning products during the 7-day cooling off period. The conditions of exercise of this right are detailed in our Terms of Use.